How to fix CUccPlatform: msnmsgr.exe – Application Error

Once in a while, when I shutdown my Windows 8 computer, I would get an error message that says:

CUccPlatform: msnmsgr.exe – Application Error

The instruction at 0x1000a548 referenced memory at 0x1000a548.  The memory could not be written.

Click on OK to terminate the program

The pop-up window would look like this:


Here is what I did to fix the problem:

1) From the Start screen, type “uninstall”.

Windows 8 will begin searching for programs related to uninstalling software



2) Left-click on the “Settings” option


3) From the list of items found by Windows 8, left click on "Uninstall a program”


4) A window called Programs and Features will pop-up on the desktop.  Double left-click on Windows Essentials 2012.


5) A window called Windows Essentials 2012 will pop-up.  Left-click on Repair all Windows Essentials programs


6) Windows will indicate that it is repairing the software



7) Once it is finished.  The problem should go away.  That is all there is to it.  I hope it works for you.


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