Compatibility troubleshooter in Windows 8

When I used NX Client on my Windows 8 Pro 64-bit computer, I was getting the following errors and I finally found a way to fix it.  I’m posting it here hoping it would save other people the trouble of finding a solution.

Problem:

The error message I was getting from Reliability Monitor was this:

image

Basically, whenever I started NX Client, I would get these errors (see box in green with rows stating “NXWin.exe  Stopped working”).

Left clicking on any of the rows, it shows this:

Source
NXWin.exe

Summary
Stopped working

Date
‎8/‎2/‎2013 5:51 PM

Status
Report sent

Description
Faulting Application Path:    C:\Program Files (x86)\NX Client for Windows\bin\NXWin.exe

Problem signature
Problem Event Name:    APPCRASH
Application Name:    NXWin.exe
Application Version:    0.0.0.0
Application Timestamp:    4fc77b52
Fault Module Name:    HsSrv.dll
Fault Module Version:    1.0.12.106
Fault Module Timestamp:    4f064d85
Exception Code:    c0000005
Exception Offset:    0000b481
OS Version:    6.2.9200.2.0.0.256.48
Locale ID:    1033
Additional Information 1:    4125
Additional Information 2:    4125b231bd3ddf9861e263612899c963
Additional Information 3:    a667
Additional Information 4:    a6676e506b7760b265f7e9897a1ec304

Extra information about the problem
Bucket ID:    70197882306108d625b9ca84af3fdad5 (-1102094631)

Solution:

The solution I found was to run a built-in Windows 8 program called Compatibility Troubleshooter. This program isn’t started by simply typing the words “Compatibiilty Troubleshooter” in the Windows 8 Start Screen.  You have to find the applications executable (i.e., files with the “.exe” extension) and right-click on it.  Let me show you how this is done.  I’ll use my failing NX Client program as an example.

First, find the application’s executable file.  For NX Client, I type “NX Client” on the Start Screen

image

Right-click on the the program and a task bar on the bottom of the screen shows up.

image

Left-click on Open File Location.  This is so that I can go the the directory where the program is located.

image

After left-clicking on Open File Location, Windows 8 starts Explorer on the Desktop and displays the directory where the program can be found.

image

Right-click on the program to show a drop-down menu, then left-click on “Troubleshoot compatibility”

image

Windows 8 will begin to figure out what the best settings are to run the program..

image

Once Windows 8 figures it out, left-click on Try recommended settings

image 

Windows 8 offers you the option the try out the new settings by left-clicking on the button labeled Test the program.

image

I didn’t show a screenshot of the program actually running.  However, I know the problem went away in Reliability Monitor because normally another row of “NXWin.exe  Stopped working” would show up at the same time as I would run NX Client.  If the program wasn’t working properly, we would see an entry stating “NXWin.exe   Stopped working at today’s date on 6:06 PM”.  But since it didn’t show up, I know the problem has been fixed.

image

Now that things are working fine, left-click on Yes, save these settings for the program.

image

And last of all, left-click on Close the troubleshooter.

image

That’s it. 

I’m really glad someone at Microsoft thought this one up and created it.  I hope you find this useful and have a good day!

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